Boosting Commercial Office Energy Efficiency and Tenant Satisfaction

When a facility issue is reported, the speed of the response often depends on what happens before a technician arrives. A request may begin with an email from a site manager, a phone call from an employee, a message to a regional facilities team or an automated alert. If there is no consistent process for capturing, prioritising, assigning and tracking that request, even a straightforward repair can become difficult to manage.

Enterprise facility portfolios often depend on a large network of contractors, trade specialists and service providers. As organizations expand across cities and provinces, that network can become increasingly difficult to manage.