A temporary hold is a pre-authorization placed on your card. You are not charged unless you proceed. The final invoice is based on actual time, materials, and a truck charge.
We use Stripe, a leading global payment processor trusted for secure, encrypted transactions. Your payment data is never stored on our servers.
Business hours are Monday to Friday, 9:00 AM to 5:00 PM local time.
After-hours include evenings, weekends, and non-statutory holidays outside of 9:00 AM to 5:00 PM local time.
Holidays refer to national or provincial statutory holidays.
No worries. Our dispatch team reviews your request and will assign the correct trade based on your issue.
Call the number immediately to initiate your emergency request. A live dispatcher will answer within 2 minutes.
Yes. The dispatcher receives an email with your emergency details and is ready to assist when you call.
Yes. If you cancel before the technician is dispatched, the hold is voided and no charges apply.
Yes. Each rate tier has a minimum service duration: 2 hours for Business and After-Hours, 4 hours for Holidays.
